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Practice closure for staff training 2018

The  Practice will close at 12.00 noon on Thursday 25 January to provide important training and learning events for the staff. This will help them keep up to date with relevant information to carry out their job and continue to deliver services for the patients. The surgery will re-open on Friday 26 January (usual time).

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.


Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Our Practice policy is to request at least 48 hours' notice to enable the dispensary team to process your prescription and medication.

Please be aware that it is 48 hours from noon on the day your prescription is put in the repeat request box or handed into Keyingham surgery. For example if you put your request in the box at Hedon at 10.00am on a Monday it will not be available until after 12.00 noon on the Wednesday.

The 48 hours does not include………Saturday, Sunday or Bank Holidays.

Further to the above we also request 72 hours to process your repeat medication requests before and after the Bank Holidays, especially at Easter and Christmas.

**Repeat medication that is requested in advance must be approved by a GP or a Dispensing Supervisor. Please contact the dispensary for more information.**

All our repeat prescriptions are under regular review so from time to time you will be requested to see one of the Doctors or Nurses before a further prescription can be issued. This is because many medicines require regular reviews to ensure their greatest benefit.  The due date will be on your repeat order slip.

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