This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Practice closure for staff training 2018

The  Practice will close at 12.00 noon on Thursday 25 January to provide important training and learning events for the staff. This will help them keep up to date with relevant information to carry out their job and continue to deliver services for the patients. The surgery will re-open on Friday 26 January (usual time).

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.


Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Prescription Requests

Our Practice policy is to request at least 48 hours’ notice to enable the dispensary team to process your prescription and medication.

    • The dispensary box is emptied at 12.00 noon every day.

    • Internet requests are accessed at 12.00 noon every day.

    • Please be aware that it is 48 hours from noon on the day your prescription is put in the box or processed from your internet request. For example if you put your request in the red box at 10.00am on a Monday it will not be available until after 12.00 noon on a Wednesday.

  • The 48 hours does not include………Saturday, Sunday or Bank Holidays.

Bank Holiday Prescription Requests

Further to the above we also request 72 hours to process your repeat medication requests before and after the Bank Holidays. We ask all patients to adhere to this policy as it is beneficial to the dispensary team and their workload during busy periods.

Currently our dispensary team are short staffed this is due to long term planned sickness and pre-booked holidays. We also have 2 members of staff who are due to leave mid-August. We have however employed 2 new members of staff who are due to join our team in August unfortunately neither of them is experienced and they will require lots of training and support from the existing team.

We kindly ask you not to request early issues for medication as this will put a greater strain on the team.

We thank you for your co-operation during this extremely busy period.             


Repeat Prescriptions

  • Repeat prescriptions can be ordered by:Internet - at any time (this can be done at your own convenience)

  • Visiting the Hedon surgery and placing your repeat prescription slip in the red box which is situated on the dispensary corridor or handing in the repeat slip at the Keyingham branch surgery. (please mark clearly the items you require (this may not be all of them at the same time)

  • Sending the repeat slip to us by post

  • Via your community pharmacy if your prescription is usually dispensed by them

  • Fax on 01482 895480

To register for secure internet ordering please speak to a receptionist who will be happy to assist you. You will be required to provide proof of identity in order set up a password. There is a link to internet ordering on our home page.

The 48 hours does not include………Saturday, Sunday or Bank Holidays.


 The Dispensary

Patients living more than a mile from a Pharmacy are able to obtain their medicines from our Dispensary.  We also arrange for the home delivery of medicines for the elderly and those patients with transport difficulties. Please speak to dispensary for further details.

Patients who live in Hedon, Thorngumbald, Bilton and some parts of Preston will have to obtain their medication from a Pharmacy as regulations do not allow us to dispense to them.


Prescription Charges 

Prescriptions are available free of charge for the following:- 

    • Patients under 16

    • Patients under 19 if in full-time education

    • Pregnant ladies

    • Mothers who have had a baby in the last 12 months

    • Patients receiving Income Support, Family Credit, Disabled Pension

    • Patients aged 60 and over

    • Certain medical conditions qualify for exemption 

Patients who need a number of prescriptions and who have to pay for them may find it worthwhile to purchase a “Season Ticket”.  Details regarding this can be obtained from leaflet P11, available at the Dispensary, Chemist, Post Office, or D.S.S. Offices.  

All patients claiming free prescriptions or who have a pre-payment certificate will be asked to supply proof of their exemption from payment.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website