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Practice closures due to Staff Training

The Practice will close at 12.00 noon on Wednesday 5 July 2017, the Practice will re-open (usual time) on Thursday 6 July 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Practice Bank Holiday closures in August

The Practice will be closed on Monday 28 August 2017, the Practice will re-open (usual time) on Tuesday  29 August 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Dispensary News

Important information


To improve patient safety the GP Partners have decided repeat prescription ordering by telephone will no longer be available as of Monday 9th January 2017.


Please see the Latest News section for further information.

As of Thursday 19 January 2017 our dispensary query line will be open 9.30 - 12.30. Please note this line is for dispensary queries only and will not be available for ordering repeat prescriptions as above.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request. 

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.


Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Repeat Prescriptions

Please note as of 9th January 2017

  • Repeat prescriptions can be ordered by:Internet - at any time (this can be done at your own convenience)
  • Visiting the Hedon surgery and placing your repeat prescription slip in the red box which is situated on the dispensary corridor or handing in the repeat slip at the Keyingham branch surgery. (please mark clearly the items you require (this may not be all of them at the same time)
  • Sending the repeat slip to us by post
  • Via your community pharmacy if your prescription is usually dispensed by them
  • Fax on 01482 895480

To register for secure internet ordering please speak to a receptionist who will be happy to assist you. You will be required to provide proof of identity in order set up a password. There is a link to internet ordering on our home page.

Our Practice policy is to request at least 48 hours’ notice to enable the dispensary team to process your prescription and medication.

The dispensary box is emptied at 12.00 noon every day.

Internet requests are accessed at 12.00 noon every day.

Please be aware that it is 48 hours from noon on the day your prescription is put in the box or processed from your internet request. For example if you put your request in the red box at 10.00am on a Monday it will not be available until after 12.00 noon on a Wednesday.

The 48 hours does not include………Saturday, Sunday or Bank Holidays.

Further to the above we also request 72 hours to process your repeat medication requests before and after the Bank Holidays, especially at Easter and Christmas.

All our repeat prescriptions are under regular review so from time to time you will be requested to see one of the Doctors or Nurses before a further prescription can be issued. This is because many medicines require regular reviews to ensure their greatest benefit.  The due date will be on your repeat order slip.

Please also note (also as of 9th January 2017): the dispensary telephone line will be available from 9.30 – 12.30 for queries only. Please see above regarding repeat prescription ordering.

Thank you for your assistance in this matter.

 The Dispensary

Patients living more than a mile from a Pharmacy are able to obtain their medicines from our Dispensary.  We also arrange for the home delivery of medicines for the elderly and those patients with transport difficulties. Please speak to dispensary for further details.

Patients who live in Hedon, Thorngumbald, Bilton and some parts of Preston will have to obtain their medication from a Pharmacy as regulations do not allow us to dispense to them.

Prescription Charges 

Prescriptions are available free of charge for the following:- 

    • Patients under 16

    • Patients under 19 if in full-time education

    • Pregnant ladies

    • Mothers who have had a baby in the last 12 months

    • Patients receiving Income Support, Family Credit, Disabled Pension

    • Patients aged 60 and over

    • Certain medical conditions qualify for exemption 

Patients who need a number of prescriptions and who have to pay for them may find it worthwhile to purchase a “Season Ticket”.  Details regarding this can be obtained from leaflet P11, available at the Dispensary, Chemist, Post Office, or D.S.S. Offices.  

All patients claiming free prescriptions or who have a pre-payment certificate will be asked to supply proof of their exemption from payment.


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