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Noticeboard

Practice closure for staff training 2018

The  Practice will close at 12.00 noon on Wednesday 25 April to provide important training and learning events for the staff and doctors. This will help them keep up to date with relevant information to carry out their job and continue to deliver services for the patients. The surgery will re-open on Thursday 26 April(usual time).

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Comments & Complaints

We operate a formal, in-house complaints procedure to deal with any complaints patients may have regarding the service provided by either the Doctors or staff of the Practice.

The procedure does not deal with legal liability or compensation matters and, if the in-house procedure is not an appropriate form of investigation, you will be referred to the appropriate authority.

The complaints information leaflet is available here:

Practice Complaints Procedure

A complaints form is available below but of course you can detail in a letter if you so wish:

Complaints Form

Any comments or complaints should be directed to Ms. Wong, Practice Manager.

Comments & Suggestions

We are please to receive any constructive comments or suggestions about ways to improve services for patients.

 

 

 
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