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Noticeboard

PROTECTED TIME FOR LEARNING

Please Note: The surgery will be closed from 12pm for staff training on the 3rd July 2018.  The Surgery will re-open as normal at 8am on 4th July 2018.  Thank You.

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

THE DATA PROTECTION ACT 1998 – INFORMATION FOR PATIENTS

ConfidentialityDoctors, Nurses and Health Care Assistants use the Practice computer system to record clinical data on patients.

Practice staff use the computer system to:- Prepare prescriptions, arrange appointments, recall patients’ personal data, e.g. cervical smears, immunisations, etc, transfer paper documentation onto computer, e.g. Consultants’ letters

As part of your care, when you come to the surgery, information about you is shared between members of a Health Care Team, some of whom you may not meet. It may be used to help train any staff involved in your care. Information we collect may also be used after you have been treated to help us maintain and improve the quality of our care, to plan services, or to research into new developments.

All information is treated as strictly confidential, and is not given to anyone who does not need it. If you have any concerns, please ask your Doctor, or the person caring for you. Under the Data Protection Act (1998),

The Hedon Group Practice is responsible for maintaining the confidentiality of any information we hold about you


 

 
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