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Noticeboard

Flu Clinics

For flu clinic dates and times pleases see our latest news section.

Practice Bank Holiday closures 

The Practice will be closed on Monday 25 and Tuesday 26 December 2017 and will re-open (usual time) on Wednesday 27 December 2017.

The  Practice will also be closed on Monday 1 January 2018 and will re-open (usual time) on Tuesday 2 January 2018.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request. 

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Patient Reference Group

We have set up a patient reference group to give us feedback on the range and quality of our services and tell us where we can improve.

Our aim is to reach a wide range of patients so we get views from across our population. To make it as easy as possible for you and us, it will be a virtual group. This means most of the communication will be through e-mail and completing on-line surveys. However, we will make sure those without internet access are represented.

What will be involved?

The main role of the group is to give us feedback through a survey. It asks patients a series of simple questions about how we are doing.

We want to pose the right questions, so the group will be asked to tell us what questions we should be asking. We will then publish the survey results along with our proposal to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements.

We would also like to send our seasonal Practice Newsletters out by e-mail, to as many patients as possible and electronically will be a very effective way to do this.

What will I have to do?

If you are interested in helping us to improve simply complete the attached form and return it to us.

Patient Reference Group Form

You can either hand the form into reception or e-mail it back to us at:

hedongrouppractice@nhs.net

Thank you in advance for your help.

 
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