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Noticeboard

Practice closures due to Staff Training

The Practice will close at 12.00 noon on Wednesday 5 July 2017, the Practice will re-open (usual time) on Thursday 6 July 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Practice Bank Holiday closures in August

The Practice will be closed on Monday 28 August 2017, the Practice will re-open (usual time) on Tuesday  29 August 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Dispensary News

Important information

 

To improve patient safety the GP Partners have decided repeat prescription ordering by telephone will no longer be available as of Monday 9th January 2017.

 

Please see the Latest News section for further information.

As of Thursday 19 January 2017 our dispensary query line will be open 9.30 - 12.30. Please note this line is for dispensary queries only and will not be available for ordering repeat prescriptions as above.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request. 

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

out of hours

Bank Holiday closures 2017

August Bank Holiday

The surgery will be closed on Monday 28 August and will re-open on Tuesday 29 August.

Christmas

The surgery will be open on Saturday 23 December 8:30 am to 11:30 am. Pre-bookable appointments only will be available on the Saturday.

The dispensary will be open for collection of pre-ordered medication only. You will not be able to request repeat medication on the Saturday.

The surgery will be closed on Monday 25 December and Tuesday 26 December and will re-open on Wednesday 27 December. 

Closure for Staff Training 2017

The practice will be closed for staff training from 12pm onward on Wednesday 5 July. We will re-open as usual the next day. Apologies for any inconvenience this may cause.

When we are closed

For general health advice please contact the NHS Out of Hours Emergency and Urgent Care service on 111 to speak to a doctor or a nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor. You can also use the symptom checker at www.nhs.uk

Pharmacists can offer advice about a range of minor illnesses such as coughs and colds or diarrhoea and vomiting.

Details of pharmacies available out of hours and over holiday periods can be found in the Hull Daily Mail or online at www.eastridingofyorkshire.nhs.uk

 

If you have an urgent problem telephone 111. Your call will be answered by the Out of Hours Service and they will deal with your concerns.

East Riding of Yorkshire Clinical Commissioning Group are responsible for commissioning this service for our patients. Patients should be aware that some telephone calls may be recorded, for audit purposes 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

 

Call 999 in an emergency.

Chest pains and / or severe shortness of breath constitute an emergency.

 

 
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