Hedon Group Practice - Information for new patients wishing to join the doctors surgery

Noticeboard

Dispensary Team Leader Vacancy - see our vacancy section

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Practice Bank Holiday closures in August

The Practice will be closed on Monday 28 August 2017, the Practice will re-open (usual time) on Tuesday 29 August 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request.

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Registration

Non-English Speakers

Pre-registration

New Patient Registration

If you wish to join the Practice, please bring your medical card (if available) with you to the Reception desk. You will be asked to complete the necessary registration form, which will enable us to obtain your medical records.

If you wish to complete a registration form prior to attending the surgery please click on the 'pre-registration' tab above.

You have a right to express a preference to receive services from a particular person, or type of clinician (either generally or in relation to a particular condition). Your request can be given either verbally or in writing to the Receptionist. We will then endeavour to comply with any reasonable request.

All newly registered patients are offered a health check appointment, within six months of joining the Practice. This gives the Nurse/Doctor a chance to get a brief medical history prior to receiving the patient’s records. Medical treatment is available from the date of registration.

Temporary Residents

If a visitor to your home needs to see a Doctor, you may make arrangements for them to be seen at the Practice on a temporary basis.

Practice Area

The Practice boundary is per the map below. Our "outer boundary" area is the same as our normal boundary area, as allowed by the government for rural areas.

area

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali