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Practice closure for staff training 2018

The  Practice will close at 12.00 noon on Wednesday 25 April to provide important training and learning events for the staff and doctors. This will help them keep up to date with relevant information to carry out their job and continue to deliver services for the patients. The surgery will re-open on Thursday 26 April(usual time).

If you require urgent medical advice during the closure please contact our out of hour service on 111.

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.


Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Appointments System 

  • Appointments can be booked and cancelled On-Line

We now have a number of appointments that can be booked (or cancelled) on line. To use this service please complete the necessary documentation available from Reception who will then provide an Access ID and a Password.

  • Pre-booked appointments

Most appointments can be booked up to 4 weeks in advance

All Doctors have appointments available to pre-book but consideration will need to be given to the days that the Doctors work and the fact that some working days are allocated for specific duties e.g. on-call, Keyingham Surgery or specialist clinics such as diabetes.

When booking an appointment with the Doctor please bear in mind that it is a 10 minute appointment.  All but the simplest problems take at least 10 minutes to deal with safely.  If you have more than one problem, please consider requesting a longer appointment, or be prepared to come back another day to deal with other issues.  This will enable the Doctor to deal with each problem fully, and will help us run the surgeries to time so other patients are not kept waiting. 

Text Message Reminders

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made. A further message will also be sent 48 hours before the appointment is due as a reminder.

  • Same day appointments

Any additional appointments or cancellations are released at 8am each morning for more urgent problems that need to be seen on that day.

  • Telephone Consultations

We provide telephone consultations for those patients who need to speak to a Doctor, but for whom it is not necessary to be seen. Please telephone reception before 10.30am to request a telephone consultation.

You will be asked to give a contact number and brief details of the problem. A GP will call you back later the same morning.

  • Emergency Surgery

The Emergency surgery is an available option each day, should all appointments for the day be taken and you consider that the matter is urgent and cannot wait for an appointment.  However, we must request that this is the final option and only used for those urgent cases that cannot wait. 

If an examination is required, a chaperone will be made available,  should you so wish.

We are experiencing a significantly increased demand for our Emergency Surgery. This means that patients are waiting longer than we would like.


Have you considered whether the Pharmacist or phoning 111 (NHS advice line) could help you instead? Most viral illness including coughs, colds, earache, sore throat, eye infections, vomiting and diarrhoea only need simple remedies from the chemist until they settle naturally. When you go to the chemist please ask to speak to the pharmacist.


If the doctor feels your problem isn’t urgent and can wait until the next available appointment, they may ask you to re-book. This is to ensure patients who are acutely unwell are not kept waiting longer than necessary. Please bear in mind this surgery is for emergencies only and is not simply a ‘sit and wait’ service for ongoing problems. Your help is appreciated.


Did you know NHS Choices provides a wealth of information to help you manage your health and ailments? Please go to for more information. 

  • Monday evening and Saturday morning surgeries

These are pre-bookable appointments only.  There is no Emergency Surgery service during these extended hours.


Unfortunately this is a problem when patients who book an appointment and do not attend.  Please phone to cancel your appointment if it is no longer needed.  This will ensure the time can be made available for those who need to attend.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website