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Noticeboard

Practice closures due to Staff Training

The Practice will close at 12.00 noon on Wednesday 5 July 2017, the Practice will re-open (usual time) on Thursday 6 July 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Practice Bank Holiday closures in August

The Practice will be closed on Monday 28 August 2017, the Practice will re-open (usual time) on Tuesday  29 August 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Dispensary News

Important information

 

To improve patient safety the GP Partners have decided repeat prescription ordering by telephone will no longer be available as of Monday 9th January 2017.

 

Please see the Latest News section for further information.

As of Thursday 19 January 2017 our dispensary query line will be open 9.30 - 12.30. Please note this line is for dispensary queries only and will not be available for ordering repeat prescriptions as above.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request. 

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Patient Information

NHS England » Accessible Information Standard

Accessible Information Standard

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

Accessible Information Standard

The Accessible Information Standard is made up of:

Implementation of the standard

By 1 September 2015 all organisations that provide NHS or publicly funded adult social care must have started to prepare for implementation of the Accessible Information Standard. This includes:

  • Assessing current systems and processes; and
  • Developing and commencing roll out of a local implementation plan.

By 1 April 2016 all organisations that provide NHS or publicly funded adult social care must identify and record information and communication needs with service users:

  • At the first interaction or registration with their service
  • As part of on-going routine interaction with the service by existing service users.

SCCI1605 accessible information implementation plan (Word version) | SCCI1605 accessible information implementation plan (PDF version)

By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard


Mean Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Hedon Group Practice in 2014/15 was £68835 before Tax and National Insurance. This is for 3 full time and 6 part time GPs.


GP contract 2015-2016 Named GP

By 31 March 2016 all practices will need to include on their website reference to the fact that all patients, including children have been allocated a named, accountable GP.

All practices are required to use the new code 'patient allocated named accountable general practitioner' to confirm the practice has allocated a GP to each patient by the 30 June 2015, or within 21 days if aged 75 or over or newly registered

ALL patients have a named accountable GP. If you want to know who yours is please ask at Reception. You can change the accountable GP to a GP of your choice if you so wish.

The named accountable GP's role will be to take responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).

You are still free to see any GP, and in particular when a different GP may have a sooner or more convenient appointment for your needs. You may also be required to see or speak to alternative GPs particularly in urgent situations or if a home visit is required.

For patients aged 75 and over the named accountable GP will work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient and ensure that these patients have access to a health check.

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Patients whose accountable GP was Dr Cross have been allocated to Dr Metcalfe. Dr Metcalfe became a Partner with Hedon Group Practice on 1 July 2016.

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