Noticeboard

Practice closures due to Staff Training

The Practice will close at 12.00 noon on Wednesday 5 July 2017, the Practice will re-open (usual time) on Thursday 6 July 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Practice Bank Holiday closures in August

The Practice will be closed on Monday 28 August 2017, the Practice will re-open (usual time) on Tuesday 29 August 2017.

If you require urgent medical advice during the closure please contact our out of hour service on 111.

Dispensary News

Important information

To improve patient safety the GP Partners have decided repeat prescription ordering by telephone will no longer be available as of Monday 9^th January 2017.

Please see the Latest News section for further information.

As of Thursday 19 January 2017 our dispensary query line will be open 9.30 - 12.30. Please note this line is for dispensary queries only and will not be available for ordering repeat prescriptions as above.

View your Medical Records Online

The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.

If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).

Your medical record will be available for online viewing no later than 28 days from your request.

Please go to reception for more information and to request the Patient Access to Medical Records Consent form.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

Test Results

Please telephone the surgery between 11.00 - 16.00, Monday to Friday for the results of any tests you have undergone. The telephone is not so busy then and the Reception staff are more able to assist you.

All results are viewed by a doctor who will advise of any further action required. This message will then be passed on via the reception staff.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Confidentiality

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Specimens

If you are requested to provide a specimen we would prefer you to collect and use a specimen container which is available at the Reception desk.

Please always write your full name, date of birth and the date of the specimen, on the container before handing it back to the Reception on the same day, before 12.00 noon.